Privacy Policy
Sophie Owens is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information and how you can contact us about it.
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PERSONAL INFORMATION
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When you subscribe to our newsletter, make an enquiry, or become a client, we collect your name and contact details (email, phone number, and billing address). We use this information to communicate with you and provide requested services in compliance with Data Protection Legislation.
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HOW WE USE THIS INFORMATION
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We use your information to respond to enquiries, fulfil orders, send invoices, and provide updates about products and services. If you subscribe to our newsletter, we may send you information about new products and events. To opt out, email us at info@sophieowensdesign.com. We don't share your information with third parties unless required by law.
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OUR WEBSITE + COOKIES
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We use cookies on sophieowensdesign.com to enhance your experience. Cookies store information on your device to remember your details and track site usage. They can't track you across the web and don't store sensitive information like credit card details. You can block or delete cookies, but some site features may not work properly if you do.
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PROTECTING YOUR INFORMATION
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We protect your personal information with secure servers and password protection. Access is limited to those who need it to perform their job or provide services.
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YOUR CONSENT
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By providing your information, you consent to its use as outlined in this policy. We may update this policy, so please check back regularly. Continued use of our website and services indicates your agreement to changes. For questions or comments about this policy, email us at info@sophieowensdesign.com.
Terms of Use
This website, sophieowensdesign.com, including its database rights, is owned and operated by 'Sophie'. 'We,' 'us,' and 'our' refer to Sophie, while 'you' and 'your' refer to anyone accessing or ordering from the Sophie Owens website. These terms govern your use of the site and apply to all items ordered from Sophie Owens.
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COPYRIGHTS
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All material on the Sophie Owens website is protected by copyright laws. No part of the site, including information, images, logos, photos, products, and the overall appearance, may be copied, republished, broadcast, or reproduced without prior written permission. By using the site, you agree not to adapt, alter, or create derivative works from the content. The Sophie Owens branding is the property of Sophie Owens. All other trademarks and logos on this website belong to their respective owners.
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LINKS TO OTHER WEBSITES
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This website may contain links to third-party websites. Sophie Owens is not liable for the content of these sites. The presence of these links does not imply endorsement, and you access them at your own risk.
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CONTENT ACCURACY
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Efforts have been made to ensure content accuracy, but no responsibility is taken for any errors or omissions.
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LIMITATION OF LIABILITY
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Sophie doesn't guarantee uninterrupted access to the website, virus-free content, or immunity from third-party tampering. The site and information are provided 'as is,' with no warranties. Use is at your own risk. Sophie won't be liable for any damages related to the website. Your sole remedy for dissatisfaction is to stop using the site and information.
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PRODUCT INFORMATION
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Descriptions of goods are approximate and not binding. We reserve the right to change product specifications without notice. We ensure accuracy of product details at the time of entry. We may refuse orders with mis-published information, including prices and promotions. All advice given is guidance and it's your responsibility to ensure that the product is fit for intended purpose. Prices include VAT, but may change due to circumstances beyond our control.
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PLACING AN ORDER
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Sophie may change website terms and conditions without notice. Review these terms regularly. Continued use of the site implies acceptance of changes. Contact us at info@sophieowensdesign.com with any queries before ordering. Prices are subject to change without notice, but confirmed orders will be unaffected. Some items are customised upon ordering and require full payment before production. Ensure all order details are correct; Sophie isn't responsible for incorrect details. Order confirmations are final and changes are not possible after confirmation. We reserve the right to refuse an order and we'll contact you if there's a problem with your order. We take necessary measures to secure order and payment details. To purchase products, you must be over 18, provide accurate registration details, and have a valid billing address and credit/debit card.
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PROMO CODES
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You may receive discount codes via email or promotional materials. Each code is unique, non-transferable, and has no monetary value. Codes have expiry dates and can only be redeemed online. The discount is spread over each item in an order. Defective or expired codes won't be replaced. Only one discount voucher can be used per order. Promotion rules will be clearly stated.
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RETURNS + REFUNDS
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Due to the digital nature of our products and their immediate customisation, all sales are final. Once a purchase has been made and the deliverables have been sent to you, cancellations and refunds aren't possible. If you encounter any issues accessing your digital files, please contact us at info@sophieowensdesign.com.